Fixing it
Your eSIM is not connecting. Here is what to check.
Data Roaming on the SimPig line, the right line chosen for data, a quick flight-mode toggle, a network chosen by hand. Five checks that fix nearly every “no internet” on landing.
Updated 2026-11-13
Five checks, in order
Do these in order. Nearly every “it is not working” is the first or second one.
- Data Roaming is on for the SimPig line. iPhone: Settings → Mobile Service → the SimPig line → Data Roaming. Android: Settings → the SimPig SIM → Data roaming. It is off by default on a new line.
- The SimPig line is the one chosen for mobile data. iPhone: Settings → Mobile Service → Mobile Data → choose the SimPig line. Android: SIMs → Mobile data → the SimPig line.
- The line is turned on. A new eSIM can install switched off. Flick it on in the same settings.
- Flight mode on, wait ten seconds, flight mode off. The phone attaches to the network fresh.
- Pick a network by hand. Settings → the SimPig line → Network Selection, turn off Automatic, and choose one of the networks listed on the eSIM’s page. Some networks in a country are not partners; the phone sometimes clings to one of those.
If it still does not work
Check the eSIM’s page on simpig.com/me: it says whether the plan has started, how much data is left, and when it ends. “Out of data” and “ended” are not faults; a top-up or a new plan fixes them. Anything else, email us with the eSIM’s country and what the phone shows. A human answers, usually in minutes. We need this to work so you will buy from us again.
Do not delete the eSIM from your phone to “start again”. An eSIM installs once; deleting it means a new one, and we would rather not charge you twice.
Questions
Why does it say “No service” on the SimPig line?
Usually Data Roaming is off on that line, or the phone has latched onto a network that is not a partner. Turn roaming on, then choose a listed network by hand.
Can I delete the eSIM and reinstall it?
No. An eSIM installs once. If something is wrong, email us before deleting anything.